Capability
LOW RISK PARTNER
Fashion Biz is a ISO 9001 accredited supplier, with over 30 years’ experience in apparel manufacturing, specifically for the uniform industry. Fashion Biz is a privately owned company with a high level of committed capital investment with significant in-house capabilities complimented by a huge range of product and service.
EXPERIENCE AND RELIABILITY
Our longevity in an increasingly transient business world is underpinned by our ability to deliver on our promises - consistently. The quality of our garments and service is proven through less than a 0.5% documented error rate per annum - well below industry standards. Fashion Biz provides in its everyday business, an end-to-end supply chain with the highest standards of service from order received to deliverable in the same day. We pride ourselves on building and maintaining long term relationships with both our vendors and distributors/customers.
LOGISTICS
Our supply chain has been designed specifically for receiving multiple containers, efficient upload and storage within our warehouses, as well as streamlined pick/pack systems, and is capable of distributing large and small volume garment orders on time. We have an automated WMS (Warehouse Management System) and integrated ILS (Integrated Logistics System) in our warehouses to facilitate management of our daily planning and utilization of available resources. Warehouse KPI’s are monitored regularly, including efficiency and accuracy to maintain the appropriate balance for our customers. Our results are measured both qualitatively and quantitatively against other supply chains to ensure we maintain a competitive edge.
Infrastructure and Support
Right from the outset Fashion Biz recognised the need to provide backup and support to its customers for its products and services.
STOCK SERVICE
Our warehouses currently hold over 10,000,000 stock items at any one time. However, a process is in place which monitors stock levels against actual stock held as well as predicted future stock movements. This ensures that we rarely, if ever, run out of stock on any item.
MADE-TO-ORDER CUSTOM SERVICE
We have a fully staffed production department which oversees custom orders from concept through to completion. This department has access to our graphic design division which is available to customers to create mock-ups of custom designs complete with logo design/placement.
CUSTOMER SERVICE (BASED LOCALLY)
A team of locally-based customer service representatives checks and processes each order – both online and by phone/fax. The customer service department also liaises with customers to resolve queries and works closely with the warehouse pickers/packers to ensure that orders are processed and dispatched accurately and on time.